Privacy Policy

1. Introduction

Faro Car Hub ("we", "us", "our") operates the website at farocarhub.com as an online car rental aggregator for Faro and the Algarve region of Portugal. This Privacy Policy explains what personal data we collect from users, why we collect it, how we use it, and the rights you have under the General Data Protection Regulation (GDPR) and applicable Portuguese data protection law.

By using farocarhub.com, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Data Controller

The data controller responsible for your personal data is:

For any data protection queries, please contact us at the email address above.

3. What Data We Collect

We collect only the minimum data necessary to provide our car rental aggregation service. The data we may collect includes:

We do not collect sensitive personal data such as health information, political opinions or biometric data.

4. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 of the GDPR:

• Performance of a contract: Processing necessary to complete your car rental booking in Faro.
• Legitimate interests: Analytics and security monitoring to improve our website and protect against fraud.
• Consent: Where you have given consent for specific uses, such as marketing communications.
• Legal obligation: Where we are required to retain data by law.

5. How We Use Your Data

We use your personal data solely for the following purposes:

• Processing and confirming your car rental booking at Faro Airport or your Algarve hotel
• Communicating booking confirmation, updates and support by email
• Transmitting necessary booking details to the local rental company in Faro
• Analysing anonymous website usage data to improve our service
• Complying with our legal and regulatory obligations
• Fraud prevention and website security

We do not sell, rent or share your personal data with third parties for marketing purposes.

6. Third-Party Services

Faro Car Hub uses the following third-party services that may process your data:

• LocalRent (booking widget): Our booking engine is powered by LocalRent.com. When you complete a booking, your details are shared with LocalRent to process your reservation and connect you with the rental supplier in Faro. LocalRent operates under its own Privacy Policy.
• Yandex Metrika: We use Yandex Metrika for website analytics. This service collects anonymised data about how visitors use our website. Yandex operates under its own Privacy Policy.
• Google Maps: We embed a Google Maps frame on our contacts page to show the location of Faro Airport. Google processes data in accordance with its own Privacy Policy.

7. Cookies

We use cookies to enhance your experience on farocarhub.com. Cookies are small text files stored on your device.

You can manage and disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• Booking data: Retained for 3 years after your rental period for accounting and legal compliance purposes.
• Email correspondence: Retained for 2 years after resolution of your enquiry.
• Analytics data: Retained in anonymised form for up to 26 months.

After the applicable retention period, your data is securely deleted or anonymised.

9. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
• Right to restrict processing: You have the right to request that we limit how we use your data in certain circumstances.
• Right to data portability: You have the right to receive your data in a structured, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please email us at book@farocarhub.com. We will respond within 30 days as required by GDPR.

If you believe your rights have been violated, you also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. All data transmitted to and from farocarhub.com is encrypted via HTTPS/TLS. Payment data is processed exclusively through our PCI-DSS compliant payment partner and is never stored on our servers.

11. International Data Transfers

Faro Car Hub is based in Portugal and primarily processes data within the European Economic Area (EEA). Where third-party services transfer data outside the EEA (for example Yandex Metrika servers), such transfers are carried out with appropriate safeguards in accordance with GDPR Chapter V requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent revision is shown at the top of this page. We encourage you to review this page periodically. Continued use of farocarhub.com after changes constitutes acceptance of the revised policy.

13. Contact Us

For any questions about this Privacy Policy, your personal data, or your rights under GDPR, please contact us at: